Review rules

Reviews only work if they're honest and hard to game. These are the rules every review on Waypoint Realms follows — for sessions, GMs, shop products and marketplace deals.

Who can review

• Sessions and GMs — people who had a confirmed seat, after the session happened. You can't review a session you ran.
• Shop products — people who bought the product, on an order that was paid or fulfilled.
• Marketplace deals — both sides. After a completed order the buyer reviews the seller and the seller reviews the buyer. After a completed trade, each of you reviews the other.

You review a session, a product or a person once, and you can update it later. A marketplace review is different, as the next section explains: it is locked once it's published.

Marketplace reviews are double-blind

So nobody can answer a review with a revenge review, neither side sees what the other wrote until both reviews are in, or 14 days after the deal completed — whichever comes first. Then both are published together.

• You have 14 days from completion to leave your review. After that the window closes.
• You can edit your review while it's private. Once it's published it can't be changed or deleted.
• A seller's rating and reviews are public. A buyer's rating is shown only to members deciding whether to deal with them — a seller they've made an offer to, bought from, or traded with. It never appears on a public profile.

Replying

The person a review is about — the seller, the buyer, the host, the GM, the shop — can post one public reply to it, up to 1,000 characters, and edit or remove their reply later. You can't remove a review about you. A calm reply that says what happened reads far better than silence. A reply is held to the same rules as a review.

When a review comes down

Never for being negative. A one-star review that's about the deal stays up. A review — or a reply — is removed only on one of these grounds:

• Not about the transaction. A review has to be about the deal, the game or the session it's attached to — not about something else the person did, or someone else entirely.
• Harassment or hate. Insults, slurs, threats or attacks on who someone is. Criticism of what they did is fine.
• Personal information. A home address, phone number, email, full legal name or anything else that identifies or locates someone who didn't publish it.
• Conflict of interest. Reviewing yourself, a friend's shop you have a stake in, or a competitor — or trading reviews for anything.
• Provably false. A statement of fact that the record shows is untrue — "never shipped" on an order with delivery confirmed. Opinions can't be false.

If you think a review breaks one of these rules, use Report review under it. A moderator reads every report.