Waypoint Realms

Contact us

We’re a small team. Picking the right channel below gets you a faster answer.

Most questions are already answered in the help center — it covers accounts, finding and hosting games, circles, campaigns, the Realms and their tools, memberships, and selling. If it doesn’t cover your question, use one of the routes below.

General support

Account problems, something broken, a question the help center doesn’t answer, or feedback and feature requests — open a support request. It goes into a real queue with a target response time, replies come back in the app, and you can see where it stands at any time.

You can reach it even if something is holding your account — suspended, locked out of two-factor, or stuck mid-setup. Being signed in is the strongest proof of who you are that you can give us, so a request filed that way starts with your identity already established.

If you can’t sign in at all, email support@waypointrealms.com for now.

Safety, harassment & Code of Conduct

Reporting in the app is the fastest route — posts, messages, comments, profiles, and listings each have a report action that sends us the context automatically, so there’s nothing for you to describe. You can also block or mute someone from their profile at any time.

To appeal a moderation decision, use the appeal form on your account notice — it goes to the team that made the decision, which is the point. For anything you can’t report in-app, email support@waypointrealms.com. Our expectations are set out in the Code of Conduct.

If someone is in immediate danger, contact your local emergency services first. We can’t provide emergency assistance.

Privacy & your data

For privacy questions, or to exercise your data rights, email privacy@waypointrealms.com. What we collect and why is described in the Privacy Policy.

You don’t need to email us for the two most common requests — both are self-serve under Profile → Account:

  • Export your data — download a copy of your account and content.
  • Delete your account — permanently remove your account and personal data.

Venues, stores & partners

If you run a game store, café, library, or other venue and want to list your space, schedule sessions, sell through Waypoint Realms, or run ticketed events, start with the partner application — it gets your details to the right place directly. For questions before applying, email support@waypointrealms.com. Already a partner? Open a support request — partner requests have a tighter response target than anything else on the desk.

Memberships & billing

You can change tiers, update your card, or cancel yourself from Upgrade → Manage billing, which opens our payment provider’s secure portal. For refunds, duplicate charges, or anything the portal can’t resolve, open a support request and include the order number or receipt. Never send us a card number — we don’t need one, and we strip anything that looks like one before it’s saved.