Meeting at a safe-exchange venue

Some partner venues — game stores, cafés, clubs — have offered themselves as safe-exchange points: a public, staffed place to meet another member and hand over a marketplace item. You'll see a Safe-exchange point badge on the venue's page, with the hours staff are around, and it can appear as a pin on the Marketplace map.

Which venues

Only venues whose owner has claimed their page on Waypoint Realms and switched this on. It costs the venue nothing, it works without a Hub plan, and it doesn't change any fee for you.

When the desk is staffed

The venue tells us the hours its exchange desk is staffed, in its own words — for example “Tue–Sun 12–8pm”. We read common ways of writing days and times to show “Tonight near you” on the Marketplace map and to offer meeting times, which are only ever offered inside staffed hours. If a venue's wording is one we can't read, its hours are shown as written and the venue offers no suggested times, so you and the seller agree one.

Buying with pickup at a venue

On a protected listing whose seller offers a venue, the listing page has a Meet at card with the venue, its desk hours and a few suggested times. Collecting is bought through a meetup bundle, even for one item, so you can add other sellers' listings from the same venue and make one trip.

1. Choose a time and add it to a bundle

   On the Meet at card, choose a suggested time or Suggest a time of your own (the seller confirms it), then Add to meetup bundle. There's no shipping charge.

2. Check out the bundle

   Choose Meetup bundles in the Marketplace header and then Check out. Confirm your time under When are you there?, then choose Pay and we hold it. You pay once, and Waypoint Realms holds the money until the exchange.

3. Wait for the seller to confirm

   The seller confirms the time within two hours of your payment. If they can't make it, or don't confirm, you are refunded for that item.

4. Check the item, then give your code

   Your meetup page and Marketplace → Orders show a six-digit handover code for each seller, and an order code for the desk. Once you have the item and you're happy with it, tell the seller their code. They enter it, and that releases your payment to them.

Selling with pickup at a venue

• When you list an item, choose Meet at and pick a safe-exchange venue from the list. It shows on your listing, and the listing is placed on the map at that venue.
• When a buyer pays, you are asked to confirm the time: choose Confirm or Can't make it. You have two hours.
• At the handover, give the item over, then type in the code the buyer shows you under Buyer's code in Marketplace → Orders and choose Confirm handover. Five wrong tries lock code entry, and then the buyer confirms receipt from their own orders instead.
• Never hand an item over for a code you haven't entered and seen accepted.

Trades and local deals

A trade can name a venue and a time to swap in person, and the Trade night builder plans several swaps at one venue on one night. Each of you still confirms receipt, and any cash part is released only once you both have. A local cash deal can suggest a venue to meet at, but no payment goes through Waypoint Realms, so there's no code and nothing for us to hold. Read meeting in person safely.

What venue staff do, and don't do

• They see a handle, the item's title and the time. They never see the price or your contact details.
• On the venue's Exchanges page they can choose Mark witnessed on a handover, which shows as Noted or Witnessed. That's a note for you both. It doesn't release a payment or vouch for the item.
• For a meetup bundle, they can choose Didn't come once the time has started. That is a note on the buyer's record. It doesn't cancel or refund anything.
• They don't hold items, take payment, or settle disputes. Disputes come to us, as they always do.